Conditions of Use

By accessing and using the Origin Cook House website or mobile app, you agree to the following terms and conditions. Please read them carefully. If you do not agree with these terms, you should not use our services.

1. Use of Our Services

Eligibility: To use our services, you must be at least 18 years old or the age of majority in your jurisdiction.
Account: To place an order, you may be required to create an account with us. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
Prohibited Activities: You agree not to use our services for any unlawful purpose, including but not limited to fraud, transmission of harmful or illegal content, or any activity that violates applicable laws or regulations.

2. Product Information and Availability

Product Descriptions: We make every effort to ensure that the products listed on our website are described accurately. However, we do not warrant that the descriptions are error-free or complete.
Availability: Product availability is subject to change without notice. We reserve the right to limit the quantity of items you may purchase or cancel orders if the product is unavailable.

3. Pricing and Payment

Prices: All prices are listed in GBP (£) and are inclusive of VAT, unless otherwise stated. We reserve the right to modify prices at any time without prior notice.
Payment: Payment for orders must be made through the available payment methods listed on the website. By submitting an order, you authorise us to charge the payment method for the total purchase amount, including shipping and handling fees.

4. Shipping and Delivery

Delivery: Delivery times and fees are detailed on our Shipping & Returns page. We will make reasonable efforts to ensure timely delivery, but we cannot guarantee delivery within a specific time frame due to factors outside our control.
Order Tracking: Once your order is dispatched, you will receive tracking information to monitor the status of your delivery.

5. Returns and Refunds

Returns: Please refer to our Shipping & Returns policy for information on how to return items. Returns are subject to our conditions and may not be accepted for certain products, such as perishable goods.
Refunds: If you are eligible for a refund, we will process it according to the terms outlined in our Returns & Refunds policy. Refunds will be issued to your original payment method.

6. Intellectual Property

Ownership: All content on our website, including text, images, logos, and graphics, is the property of [Your Grocery Store] or its licensors and is protected by copyright laws.
Limited License: You are granted a limited, non-transferable license to use the website for personal, non-commercial purposes. Any unauthorized use of our intellectual property is strictly prohibited.

7. Limitation of Liability

Disclaimer: We make no warranties or representations regarding the accuracy or reliability of the content on our website or the availability of our services. We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
Force Majeure: We are not liable for delays or failure to perform due to events beyond our reasonable control, including natural disasters, strikes, or government actions.

8. Privacy

Your use of our services is also governed by our [Privacy Notice], which outlines how we collect, use, and protect your personal information.

9. Changes to the Conditions of Use

We may update or modify these conditions at any time. Any changes will be posted on this page, and by continuing to use our services, you agree to the updated terms.

10. Governing Law

These conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.